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There is a 30 day money back guarantee on all watches purchased from us. Within 30 days, you can either request a refund or an exchange. After 30 days 25% restocking fees will apply. Shipping and handling charges are not refundable for any reason. If we ship your order for Free, we will charge you shipping of out going order if product is returned. If you return the item for exchange, because you did not like we will charge the shipping for returning the product. There will be no refund on used or worn watches as we do not sell used watches, we will only offer repairs for used watches if it is a mechanical defect, not cosmetic damages. Watches sent after 30 days will only be repaired and returned, only for mechanical defects. Watches sent back with parts missing also will not be granted refunds or exchanges. Please allow a grace period of 2-3 weeks for your items to be processed and shipped back to you or for the credit to show up on your credit card bill. You must return all watches in original factory boxes, booklets, and plastic wraps. All merchandise returned for exchange or refund must be packed and insured properly to avoid loss or damage during shipping. Include a copy of the receipt along with a note requesting a refund or exchange. Return the merchandise to the address on top of the invoice.
If we do not have the color or item in stock, we will substitute with similar and same price item. If you do not want us to substitute, please mark on comments, DO NOT SUBSTITUTE
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